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Encyclopedia of Innovation
Tuesday, January 21, 2020
The Effects of Online and Face-to-face Experiential Value Co-creation on Tourists’ Wellbeing
Special track at ENTER 2020, University of Surrey, Guildford, UK
Daisy X.F. Fan, Bournemouth University, UK; Anyu Liu, University of Surrey, UK
HOW TO CITE:
<insert-authors> (2020). <insert-abstract-title>. ENTER 2020 Conference: Responsible eTourism; 2020 Jan 8 - 10, Guildford, UK. Retrieved: <insert-date>, from http://www.airth.global
As the rapid and sustained development of the information communication technology (ICT), tourists can be constantly connected with their original environment. ICT has changed the travel experience which may further influence their satisfactions and wellbeing. The aim of this study is to investigate the impact of online and face-to-face experiential value co-creation on the wellbeing of tourists by using a mixed-methods approach. After introducing scales developed by interviews into a PLS-SEM model, this study reveals that both online and face-to-face experiential value co-creation has positive impact on satisfaction and wellbeing. The trade-off between the two types of co-creations is not significant.
online experience; face-to-face experience; value co-creation; satisfaction; well-being
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